FAQ

Q1、Does Pure Green Diamond have a physical store?
At present, Pure Green Diamond only provides services on our web site, and the related cost reduction is dedicated to improve quality and service,
allowing customers to purchase high- quality products at preferential prices.

Q2、What should I do if I need to adjust the ring size?
We will adjust the ring size once in free within the first year after purchase.
Except for shipping costs, customers do not need to pay for the cost of ring resizing.
If you need to adjust the size multiple times or make adjustments outside of the first year after purchase, the customer shall bear the cost of each adjustment.

Q3、How long does it take to receive the goods after placing an order?
The company's spot goods delivery and arrival time is within 7 working days after the payment is
completed. If it is a pre-ordered product, it will be delivered to your designate address within 30 working days after the payment is completed.
The above delivery and arrival deadlines are only applicable in Taiwan.